Booking Policy

Everything starts with an enquiry — through the booking form, by email or on WhatsApp — telling us your travel dates, rough route and party size. We reply with a suggested itinerary and a written quotation, usually within 24 hours.

A booking exists only once you accept a quotation in writing (email or WhatsApp is fine) and we send you a written booking confirmation. Until that confirmation, no vehicle or driver is reserved and availability can change.

Verbal discussions are welcome, but they never amount to a confirmed booking — we always put it in writing, and so should you.

To confirm most bookings we ask for a deposit of [X]% of the quoted price (or [amount]), payable by bank transfer. The exact deposit for your trip is printed on your quotation.

The balance is payable on arrival, or as stated on your quotation — for some longer tours we agree staged payments with you in writing beforehand.

There is nothing hidden: the total, deposit and balance timing are always on your quotation before you commit.

A typical multi-day quotation includes:

Unless your quotation expressly includes them, the following are excluded:

On multi-day tours the driver's accommodation and meals are included in your quoted rate — you will never receive a surprise bill for them. Sri Lanka's tourist areas have dedicated driver accommodation that drivers use while guests stay at their own hotels.

In the rare case a location has no driver facility and a supplement is needed, it is shown on your quotation in advance. It never appears as a surprise.

Private travel is meant to be flexible. Reasonable changes during your trip — a longer stop, a different viewpoint, swapping one town for a nearby one — are welcome and usually cost nothing.

Major changes, such as a different region, substantially more driving or extra days, may affect the price. Where they do, your driver will say so before you set off, and we will agree any extra cost with you in advance — never after the fact.

Quotations are normally issued in United States dollars (USD); other currencies may be available on request — [accepted currencies to be confirmed by the business]. Bank charges on transfers are the sender's responsibility unless agreed otherwise.

At present we accept payment by bank transfer. Secure online card payments will follow once our payment gateway is integrated — we will announce that clearly on the website when it happens. Until then, please plan on paying by transfer.

Child seats are provided free of charge on request. Tell us at booking, or as early as you can, how many seats you need and the ages of your children, and appropriate seats will be fitted before pickup.

Because seats are prepared for your trip rather than held in stock, we cannot always meet last-minute requests — the earlier you tell us, the better.

Once your booking is confirmed you receive a written confirmation stating your itinerary, vehicle class, deposit paid, balance due and payment instructions, plus driver contact details where available. Keep it to hand — it is the reference for every question or change that follows.