Cancellation Policy

You can cancel at any time by telling us in writing — email or WhatsApp is fine. The date we receive your message is the date that counts. Because your driver and vehicle are reserved exclusively for you, the following charges apply [fee ladder shown as working placeholders; to be confirmed by the business before publication]:

We cancel only rarely, and only when something outside our control makes the service impossible — for instance a vehicle failure we cannot replace in time, or genuinely unsafe conditions. If we must cancel, you choose between:

If you do not arrive for a confirmed service and do not tell us, the booking may be treated as cancelled on the day, and the charges above may apply. If a missed pickup results from a delayed flight, we treat it as a delay and not a no-show — see the last section of this policy.

If you end a multi-day trip early — illness, a change of plans, a place you simply want to stay in — there is no automatic refund for unused days unless we agree otherwise in writing. In practice we are reasonable: raise it with us as early as you can, particularly in genuine emergencies, and we will do what we fairly can.

Where cancellation or disruption results from events outside everyone's reasonable control — severe weather, natural disaster, epidemic, civil unrest, government action — we will work with you in good faith on flexible rebooking, a credit towards a future trip, or a refund of what can reasonably be recovered. We do not seek to profit from force majeure.

Approved refunds are returned by the method you paid with, usually bank transfer, and are processed within [X] business days [to be confirmed]. Any transfer charges we cannot avoid are deducted and explained. We message you when a refund has been sent.

For airport pickups your driver tracks your flight, and every transfer includes a waiting-time buffer for immigration and baggage collection. If your flight is delayed, we wait — that is the point of a private transfer — and if a severe delay makes the planned pickup impossible, we reschedule to your new arrival time.

For very long delays, an additional waiting charge may apply after [X] hours [to be confirmed]; if so, we will tell you before it is incurred, never after. A quick message from you about a known delay always helps, but even without one, we will be watching.