This document is a working draft prepared for review by qualified Sri Lankan legal counsel. It must be reviewed and approved before being relied upon.
These terms explain how we work: what we arrange for you, what we ask of you in return, and where each party stands if something goes wrong. Please read them before confirming a booking — they apply to every service we provide, together with our Booking Policy and Cancellation Policy.
About these terms
These terms apply to private driver hire, chauffeur services, tours and transfers arranged by Lanka Chauffeur, trading as [Company legal name], of [registered address] ('we', 'us', 'our'). Our Booking Policy and Cancellation Policy form part of these terms.
By confirming a booking with us you accept these terms. If your written quotation or booking confirmation says something different, the quotation or confirmation takes precedence for that booking.
Our services
We arrange private, chauffeur-driven travel in Sri Lanka: driver hire by the day, multi-day private tours, and airport and point-to-point transfers.
Services are delivered through a network of vetted, experienced drivers and vehicle partners, coordinated by us and matched to your route, party size and preferences. The vehicle class and itinerary for your booking are as confirmed in your written quotation.
Enquiries, quotations and bookings
An enquiry is not a booking. When you enquire we reply with a suggested itinerary and a written quotation; nothing is reserved and nothing is owed until you accept a quotation and we confirm your booking in writing.
Quotations are valid for 14 days from their date unless stated otherwise; after that we may need to re-quote, because availability and costs change. Prices in a quotation are indicative until your booking is confirmed.
Payment
Deposits, balance timing and accepted payment methods are set out in our Booking Policy. A booking is not confirmed, and a driver is not reserved, until the deposit stated on your quotation is received.
Your responsibilities as a traveller
To keep the trip safe and enjoyable for everyone, we ask each traveller to:
- hold valid passports, visas and any health documents required for Sri Lanka, and check entry requirements before travel;
- be ready at agreed departure times — drivers wait a reasonable period, but persistent delays can affect the rest of the day;
- wear a seatbelt whenever the vehicle is moving and follow the driver's safety instructions;
- behave lawfully and respectfully towards the driver, local communities and religious sites, including observing dress codes;
- tell us in advance about medical conditions, mobility needs or anything else that could affect planning.
Our drivers' responsibilities
In return, our drivers are expected to:
- drive carefully and within speed limits, rested, with sensible breaks on long days;
- follow the agreed itinerary and accommodate reasonable requests flexibly;
- keep the vehicle clean, comfortable and in good mechanical order;
- treat every traveller with courtesy and give honest local guidance.
Prices, changes and cancellations
What is included and excluded, how itinerary changes during a trip are handled, and the charges that apply if a booking is cancelled are set out in our Booking Policy and Cancellation Policy. Those terms form part of this agreement and are stated on your written quotation.
Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including severe weather, flooding, natural disasters, epidemics, civil unrest, strikes, government action and road closures. Where such events affect a booking, we will work with you in good faith on practical alternatives, rescheduling or refunds as described in our Cancellation Policy.
Limitation of liability
We plan and deliver every trip with care, but we do not accept unlimited liability. Our total liability for any claim arising out of a booking is limited to [amount — for example a multiple of the booking value; to be confirmed by legal review]. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.
We are not liable for indirect or consequential losses — such as missed flights, missed events or lost holiday time — arising from matters outside our control. This clause is a working draft position and requires review by qualified legal counsel.
Travel insurance
You must hold adequate travel insurance covering medical expenses, repatriation, cancellation and personal belongings for the whole of your trip before it begins. We may ask you to confirm that insurance is in place. Your insurance is your own arrangement and is separate from anything we provide.
Complaints
If something is not right, tell your driver or contact us straight away — most issues can be fixed on the spot. If you are not satisfied, send written details to [contact for complaints] within [X] days of the issue, and we will investigate and reply, normally within [X] business days. We take complaints seriously and use them to improve.
Governing law
These terms and every booking we confirm are governed by the laws of Sri Lanka, and the courts of Sri Lanka [venue to be confirmed by legal review] have exclusive jurisdiction over any dispute, unless we agree otherwise in writing.
Changes to these terms
We may update these terms from time to time. The version that applies to your booking is the version referenced in your booking confirmation or, if none is referenced, the version published when you confirmed. Material changes will be highlighted on this page.
Questions about this policy? Write to us at booking@lankachauffeur.com. See also our privacy policy and booking policy.